Shipping policy
Shipping & Delivery Policy
BOLD VISION UK
Operated by Opulhouse Ltd
Last updated: 2 November 2026
Here you will find our delivery charges, dispatch times and information about tracking your order.
1. Free Standard UK Delivery
We offer free standard delivery throughout the United Kingdom, with no minimum order value.
This includes Northern Ireland, the Scottish Highlands and UK islands, including the Isle of Wight and Isles of Scilly.
Jersey, Guernsey and the Isle of Man are excluded from this offer. Please contact us before ordering to confirm whether delivery is available, the delivery charge and estimated delivery time.
2. Estimated Delivery Times
| Delivery area | Delivery charge | Estimated delivery |
|---|---|---|
| Standard mainland delivery zone | Free | 3–5 working days |
| Northern Ireland | Free | 3–7 working days |
| Scottish Highlands & Islands | Free | 3–7 working days |
| Isle of Wight | Free | 3–7 working days |
| Isles of Scilly | Free | 3–7 working days |
The standard mainland delivery zone excludes postcode areas covered by our Scottish Highlands & Islands zone. Delivery zones are determined by the delivery postcode.
These estimates include order handling and transit time. Orders placed after the daily cut-off, at weekends or on bank holidays begin processing on the next working day.
Working days are Monday to Friday, excluding bank holidays. Delivery times are estimates and may be affected by severe weather, bank holidays or disruption to delivery services.
3. When We Dispatch Your Order
- Before 1pm Monday–Friday: orders are dispatched the same working day.
- At or after 1pm Monday–Friday: orders are dispatched the next working day.
- Weekends and bank holidays: orders are dispatched the next working day.
All times refer to UK local time. Same-day dispatch does not mean same-day delivery.
If an unexpected issue affects dispatch, we will contact you with an update.
4. Our Delivery Partners
We use Royal Mail and Evri. We select the delivery service according to your order and delivery address.
5. Tracking Your Order
Where tracking is available, we will provide tracking information once your order has been dispatched.
You can use the tracking details to follow your parcel through the delivery provider's website.
6. Delayed, Missing or Damaged Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
If your parcel arrives damaged, contains an incorrect item or is marked as delivered but cannot be found, please let us know as soon as possible. Photographs of any damage and the packaging can help us investigate.
We will investigate with the delivery provider and arrange an appropriate resolution. You do not need to resolve a delivery problem with the courier yourself.
Your statutory consumer rights remain unaffected.
7. Delivery Address Changes
Please check that your delivery address and postcode are correct before placing your order.
If you notice an error, contact us immediately with your order number and the correct address. We will try to update your details before dispatch, but changes cannot be guaranteed once your order has been processed or dispatched.
8. Returns and Refunds
We offer a 30-day return window from delivery, subject to the conditions in our Returns & Refunds Policy.
For change-of-mind returns, you are responsible for return postage. If an item is faulty, damaged or incorrect, please contact us first so we can arrange an appropriate resolution, including any necessary return postage.
This does not affect your statutory consumer rights.
9. Contact Us
For delivery enquiries, please include your order number when contacting us.
BOLD VISION UK
Operated by Opulhouse Ltd
Email: support@boldvisionuk.co.uk
WhatsApp: +44 7865 797423
WhatsApp support hours: 10am–3pm, UK time.