Refund policy

Returns & Refunds Policy

BOLD VISION UK
Operated by Opulhouse Ltd
Last updated: 17 October 2026

We offer a 30-day change-of-mind return window on eligible products. This is in addition to your statutory consumer rights, which remain unaffected.

1. Our 30-Day Return Offer

If you change your mind, please tell us within 30 days after delivery that you wish to return your item. Once you have notified us, please send it back within 14 days.

For requests made after the statutory 14-day cancellation period, our extended return offer applies to items that are unused, unwashed and in their original condition, with their original packaging and any tags supplied.

The exclusions in section 4 apply to this change-of-mind offer. These conditions do not restrict your statutory cancellation rights or your rights concerning faulty, damaged or incorrectly supplied products.

You pay the return postage for change-of-mind returns.

2. Your Statutory Right to Cancel

For most online purchases, you have the legal right to cancel without giving a reason within 14 days after the day you receive your goods.

If goods from one order are delivered separately, this period normally begins after you receive the final item.

After notifying us that you wish to cancel, you have a further 14 days to send the goods back.

You can notify us by emailing support@boldvisionuk.co.uk or sending another clear statement of your decision to cancel. Please include your order number or other information that helps us identify your purchase.

You do not need to wait for our approval to exercise your statutory cancellation right.

3. Inspecting and Handling Products

During the statutory cancellation period, you may inspect products as you would in a physical shop to establish their nature, characteristics and functioning.

Please return packaging and tags where reasonably possible. Missing ordinary packaging does not automatically remove your statutory cancellation rights.

Where legally permitted, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to inspect the product. Any deduction will be explained.

4. Change-of-Mind Return Exclusions

Statutory cancellation rights and our extended change-of-mind return offer do not apply to:

• Goods made to your specifications or clearly personalised.
• Sealed goods genuinely unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

Opening ordinary packaging does not automatically make bedding or other products non-returnable. A hygiene exclusion applies only where the legal requirements for that exclusion are met.

These exclusions do not affect your rights if goods are faulty, damaged, not as described or incorrectly supplied.

5. Faulty, Damaged or Incorrect Products

If there is a problem with your order, contact us with your order number or other proof of purchase and a description of the issue. Photographs, where available, can help us investigate.

You generally have a short-term right to reject faulty goods within 30 days of delivery. Depending on the circumstances, you may also be entitled to a repair, replacement, price reduction or refund. Your statutory rights can continue beyond 30 days.

We will cover reasonable return costs for faulty, damaged or incorrectly supplied goods where required by law. Please contact us so we can arrange a suitable return method or collection.

Original packaging is not a condition of exercising your rights for faulty goods.

Please report delivery damage promptly where possible. A delay in reporting does not automatically remove your statutory rights.

6. How to Return an Item

1. Contact support@boldvisionuk.co.uk with your order number or other proof of purchase.
2. Tell us which items you are returning and whether you have changed your mind or there is a problem with the goods.
3. Pack the items securely and include your order number or a note identifying your purchase.
4. Send your return to the address below, unless we have supplied a different address or arranged collection.

BOLD VISION UK — Returns
Opulhouse Ltd
48 Lord Street
Manchester
M3 1HN
United Kingdom

We recommend keeping proof of postage. A tracked service can help you follow the return, but tracking is not a condition of your statutory cancellation rights.

7. Return Postage Costs

Change of mind: you are responsible for the direct cost of returning the goods. The amount depends on your parcel's size, weight and chosen postal service.

Faulty, damaged or incorrect goods: we will arrange or cover reasonable return costs as required by law. Contact us before paying for postage so we can help arrange an appropriate service.

8. Refunds

Refunds are made to your original payment method unless you expressly agree otherwise. We do not charge a refund processing or restocking fee.

For statutory cancellations where we are not collecting the goods, we will refund you without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

If we have offered to collect the goods, we will refund a statutory cancellation without undue delay and within 14 days of being informed of your decision to cancel.

For returns under our extended 30-day change-of-mind offer, we will process your refund within 14 days of receiving the returned goods, subject to the conditions of that offer.

Where you are entitled to a refund for rejected faulty goods, we will pay it without undue delay and within 14 days of agreeing that you are entitled to it.

For a full statutory cancellation, we also refund any original standard delivery charge paid. If you selected a more expensive delivery option, we only refund the cost of our least expensive standard delivery service. Our current standard UK delivery service is free.

For partial returns, any original delivery charge is not automatically refundable; we will assess this according to your statutory rights.

Your bank or payment provider may need additional time to display the refund after we issue it.

9. Exchanges

For a different size, colour or product, the simplest option is to return the eligible item for a refund and place a new order. Replacement products are subject to availability.

This does not affect your statutory rights to a repair or replacement for faulty goods.

10. Cancelling Before Dispatch

If you wish to cancel before dispatch, contact us immediately. Orders placed before 1pm Monday–Friday may be dispatched the same working day, excluding bank holidays.

We will try to stop your order before it leaves us. If it has already been dispatched, you can still exercise any applicable cancellation and return rights.

11. Contact Us

BOLD VISION UK
Operated by Opulhouse Ltd

Email: support@boldvisionuk.co.uk

WhatsApp: +44 7865 797423
WhatsApp support hours: 10am–3pm, UK time.

Nothing in this policy limits or excludes your statutory consumer rights.